AI Receptionist
24/7 AI-powered receptionist that answers calls, books appointments, and handles customer inquiries.
- Call Answering
- Appointment Booking
- Call Routing
- CRM Integration
- Multi-Language Support
AI Automation Studio
AI Automation Solutions for Modern Businesses
Automate customer support, sales, lead generation and business operations with powerful AI systems — designed, deployed and optimised by ErinX Studio.
GDPR Compliant 24/7 Always-On Live in 2–4 Weeks 5★ Client Reviews
Trusted by ambitious teams across
Service BusinessesClinics & SalonsReal EstateAgenciesE-commerceProfessional Services
What we build
A complete suite of AI systems for revenue, ops and support
Pick one, combine several, or let us architect a custom AI stack around your business.
AI Automated Calling
Automate outbound calls for lead generation, reminders, follow-ups, and customer engagement.
- Lead Qualification
- Appointment Reminders
- Follow-Up Campaigns
- Voice AI Agent
- Analytics Dashboard
AI WhatsApp Automation
Automate customer communication and sales through intelligent WhatsApp conversations.
- Automated Replies
- Lead Capture
- Customer Support
- Appointment Scheduling
- CRM Integration
AI Website Chatbot
Convert visitors into customers with a 24/7 AI chatbot trained on your business.
- Instant Responses
- FAQ Automation
- Lead Generation
- Live Agent Handoff
- Knowledge Base Integration
AI Lead Generation System
Automatically find, qualify, and nurture potential customers across channels.
- Lead Capture
- Lead Scoring
- Automated Follow-Ups
- CRM Integration
- Sales Notifications
AI Customer Support Agent
Provide instant, on-brand support across phone, chat, email, and social.
- Ticket Management
- Knowledge Base Search
- Order Tracking
- Escalation Support
- Multi-Channel Communication
AI CRM Automation
Automate sales pipelines and customer relationship management end-to-end.
- Lead Tracking
- Workflow Automation
- Customer Segmentation
- Reporting
- Analytics
AI Email & SMS Automation
Automate marketing campaigns and customer communications with personalization.
- Personalized Campaigns
- Appointment Reminders
- Follow-Up Sequences
- Customer Notifications
- Analytics
Custom AI Solutions
Tailor-made AI systems built specifically for your industry and workflows.
- Real Estate
- Healthcare
- Legal
- Education
- E-commerce
- Finance
Pricing
Transparent plans that scale with you
Monthly retainers in GBP, excluding VAT. Cancel anytime after the initial 3-month engagement.
Starter AI
Get started with smart automation
£499/month
- AI Website Chatbot
- WhatsApp Automation
- Basic CRM Sync
- Email Support
- Onboarding & Setup
Most Popular
Business AI
Most popular for growing teams
£999/month
- AI Receptionist
- WhatsApp Automation
- AI Chatbot
- CRM Integration
- Monthly Optimisation
Enterprise AI
End-to-end AI operations
Custom
- Custom AI Agents
- AI Outbound Calling
- Advanced Automations
- Dedicated Account Lead
- Priority SLA
Client results
What teams say after going live
"Our AI receptionist now books appointments overnight. We stopped losing leads after hours."
"ErinX rebuilt our entire follow-up flow. Response time dropped from hours to seconds."
"The WhatsApp automation alone replaced two part-time roles — and our clients prefer it."
Book your AI strategy call
Get a free AI automation plan for your business
Tell us a little about your business and we'll send back a tailored AI roadmap — which systems to deploy first, expected impact, and indicative pricing. No pressure, no spam.
- Free 30-minute strategy consultation
- Custom recommendations for your industry
- Reply within 1–2 business days
FAQ
AI customer service — your questions, answered
What businesses ask most about AI chat, calls, WhatsApp and customer support automation.
Capability & use cases
Modern AI customer service handles live chat, voice calls, email replies, SMS and WhatsApp from a single brain. It can answer questions, qualify leads, book appointments, take orders, send follow-ups and trigger workflows in your CRM — all in your brand's tone.
Both. Simple FAQs are answered instantly from your knowledge base, while multi-step queries (bookings, refunds, order changes) are handled through guided flows with API calls to your tools. Anything truly out of scope is escalated to a human with full context.
Yes. AI agents run 24/7/365 with no breaks and natively support 50+ languages. Customers can write or speak in their own language and receive on-brand replies in the same language.
Absolutely. We connect the AI to your calendar, CRM, booking system and store so it can check availability, qualify leads using your criteria, take payment-ready orders and push everything back into your existing pipeline.
Integration & setup
We integrate with tools like HubSpot, Pipedrive, GoHighLevel, Zoho, Salesforce, Intercom, Zendesk, Shopify, Stripe, Google and Microsoft via official APIs, webhooks and Zapier/Make where needed. A snippet or widget is all that goes on your website.
Most AI customer service setups go live in 2–4 weeks. Week 1 is scoping and knowledge ingestion, week 2–3 is configuration and testing, and week 4 is staged rollout with monitoring.
Yes. We ingest your website, documents, FAQs, SOPs and past tickets, then define brand voice, escalation rules and forbidden topics. The AI only answers using your approved knowledge — not the open internet.
Yes. We connect to existing numbers via SIP/VoIP providers, plug into the official WhatsApp Business API, and integrate directly with Shopify for orders, tracking and abandoned-cart recovery.
Quality & customer experience
We recommend transparent disclosure ("AI assistant") — it builds trust and is required in some regions. The experience can still feel human: warm tone, fast answers, and instant handover when needed.
When confidence drops or a customer asks for a human, the conversation routes to your team via email, Slack, your helpdesk or a live chat takeover — with the full transcript, customer profile and suggested next reply.
Instead of guessing, the AI says it doesn't know, captures the question, and either escalates to a human or books a callback. Every unknown is logged so we can improve coverage over time.
Accuracy comes from retrieval-grounded answers (the AI cites your knowledge base) plus strict guardrails: no answers outside scope, no invented facts, and human review on sensitive intents.
Cost & ROI
Our AI plans start at £499/month for chat and WhatsApp, £999/month for AI receptionist with CRM, and custom pricing for full multi-channel deployments. Costs typically scale with conversation volume, not seats.
Most clients see payback within 60–120 days through saved agent hours, faster lead response, after-hours bookings and higher conversion rates on chat and WhatsApp.
AI usually deflects 40–80% of routine tickets, letting a small team focus on complex cases. It's most effective as an augmentation layer — your humans handle higher-value, higher-empathy conversations.
Generally yes. AI runs 24/7 at a fraction of per-minute call centre costs, with consistent quality, no onboarding churn, and the ability to scale instantly during peak demand.
Security, privacy & compliance
Yes. We use GDPR-compliant providers with EU/UK data residency options, encrypted storage and transport, role-based access, signed DPAs, and configurable data retention policies.
Yes, with the right setup. Payments are routed through PCI-compliant processors like Stripe, and health/legal flows use redaction, minimum-necessary data and audit logs. We won't deploy sensitive flows without proper safeguards.
You do. All conversation history, knowledge base content and customisations belong to your business. Leading model providers we use do not train on your data by default.
Risks & limitations
AI can struggle with very ambiguous requests, edge cases outside its knowledge, or highly emotional conversations. The fix is good escalation rules, clear scope, and continuous improvement from real transcripts.
Only if deployed without guardrails. We mitigate this with grounded answers, tone control, a forbidden-topics list, human-in-the-loop on sensitive flows, and ongoing QA on real conversations.
You get a dashboard with deflection rate, CSAT, escalation reasons and unanswered questions. We review performance monthly and tune the knowledge base, prompts and flows based on real data.
Comparison
The best results come from blending them: AI for 24/7 instant answers and routine tasks, live chat for active sales conversations, and human agents for complex, high-value or sensitive cases.
Off-the-shelf tools like Intercom Fin or Zendesk AI are fast to launch but limited to their ecosystems. Custom builds win when you need deep CRM logic, voice + WhatsApp + web in one brain, or industry-specific workflows.
Buy off-the-shelf for basic FAQ deflection in a single channel. Build custom (what we do) when you need multi-channel coverage, real integrations, on-brand voice and full control over data and behaviour.
Ready to Automate Your Business?
Book a free consultation and discover how AI can reduce costs and increase revenue — usually within the first 90 days.